Rules:

A neutral is a person that holds qualifications as an Arbitrator, Mediator and/or Adjudicator; and, they hold professional credentials and have training in dispute resolution.

The neutrals that work with Insight Resolutions are required to have independent certification that is recognized by the Chartered Institute of Arbitrators, a global professional body for dispute resolution.

The Arbitrators, Mediators and Adjudicators are all called neutrals, as they have to remain impartial to all parties. While they will work with each party to reach a resolution, private one-sided (called "ex parte") conversations are not permitted.

Contact the case managers initially. Once you have been granted access to our case management portal, you can upload documents directly into your case.

Depending on the type of case that you are resolving with us. In most cases, the parties are provided a selection and they eliminate (strike) those they do not want. The lists are then compared to each other and then a neutral is selected.
In small claims expedited proceedings, the neutral is pre-selected and then the parties have one chance to strike for cause.

You can submit your case for arbitration or mediation with Insight Resolutions by either submitting your request via the web form or by email to casemanagers@insightadr.org
A case manager will then reach out to you to collect any necessary additional documents.

It depends... both parties have to agree to arbitration and/or mediation to resolve a dispute. Usually this happens pre-dispute when the parties enter into a contract or agreement. Then it depends on the ADR/arbitration/mediation clause in the agreement.